Frequently asked questions - Returns

What is your returns policy?

We want you to be 100% happy with your new Havi’s!

If, for any reason you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange within 30 days of purchase, provided that... Open the full FAQ

How do I return an item(s) for a refund?

Returning your item is simple – just follow these 2 easy steps... Open the full FAQ

How do I exchange an item?

Something not right with your order?

We’ll happily accept exchanges up to 30 days after purchase.

Exchanging an item is simple - just follow these 2 easy steps... Open the full FAQ

What happens to my online return when it reaches Havaianas?

Once your item(s) for exchange is received and assessed, we’ll email you details of your online credit note code within 5 business days of receipt... Open the full FAQ

What do I do if my product is faulty?

If you believe you have a faulty product however, we can help you out. We offer a 6 month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorised resellers throughout Australia. Our process to analyse faulty claims is really easy... Open the full FAQ

Do you accept returns or exchanges on "Make Your Own" products?

We hope you love your “Make Your Own” custom Havaianas. Please remember to double check your design (and size) while customising your pair to avoid any disappointment, as all ‘Make Your Own’ Havaianas product sales are final and cannot be returned or exchanged... Open the full FAQ

Are there any items excluded from the returns policy?

Unfortunately, “Make Your Own” products cannot be returned for a refund, credit or exchange... Open the full FAQ

Do you accept returns or exchanges on Havaianas items purchased overseas?

Havaianas is a Brazilian company with a global footprint and local authorised distributors in over 100 countries all around the world. As the Australian distributor of Havaianas, our scope of service is limited to Australia... Open the full FAQ

How do I recycle my Havaianas?

If your Havi’s have reached the end of their life, we will happily accept them for recycling. The process is easy... Open the full FAQ