How do I exchange an item?

Something not right with your order?

We’ll happily accept exchanges up to 30 days after purchase.

Exchanging an item is simple - just follow these 2 easy steps!
  1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag. Please include a note with the reason for return on the invoice and clearly mark that the package is an EXCHANGE (this can be written under the order information).
  1. Mail to:
    Aqueo Import 
    Online returns
    PO Box 186
    Minto NSW 2566
We recommend Registered Post and saving the tracking number as Havaianas are not accountable for missing items. Don’t forget, return mail costs are the responsibility of the customer.

Once your item is returned and the item(s) have been assessed, we’ll email you a replacement code within 5 business days of receipt.

Still unsure? Find out more about our Returns Policy here.

Still need help? No worries – drop us a note by submitting a request below and we’ll happily help you out.

Submit a request now