What do I do if my product is faulty?

We pride ourselves on the quality, comfort and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn’t changed since the first pair rolled of the production line in 1962.

If you believe you have a faulty product however, we can help you out. We offer a 6 month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorised resellers throughout Australia. Our process to analyse faulty claims is really easy – just drop us a line via our contact form below or send us an email: help@havaianasaustralia.com.au and we’ll take a look.

Unfortunately, we will not replace items that we reasonably believe to be worn or damaged through improper use.

Still need help? No worries – drop us a note by submitting a request below and we’ll happily help you out.


Submit a request now