Frequently asked questions - Shipping

How will my order be shipped?

Your order will be shipped by Australia Post.

Tracking will be provided for all orders, so you can see where your new Havi’s are at all times.
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How much is shipping?

Spend $55 or more? We’ll ship your Havi’s for FREE! Spend under $55? We’ll ship your Havi’s for flat fee of $10. Open the full FAQ

How long will it take to receive my order?

If you live in any Metro Area across Australia, you can expect to receive your Havi’s in the below delivery time frames when you place your order before 10am Monday – Friday... Open the full FAQ

How do I know if my order has been processed & dispatched?

Once your order leaves our warehouse you will receive an e-mail together with your order tracking number.

To track your order, visit Australia Post here... Open the full FAQ

Where is my order?

Your order will be shipped by Australia Post. Once your order leaves our warehouse you will receive an e-mail together with your order tracking number...
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My tracking number isn’t working

The tracking number is S9Q followed by your order number without any space or dashes. You can track your order here... Open the full FAQ

My order hasn’t arrived

All orders are sent via Australia Post.

You can track the progress of your order at any time using the tracking link contained within your Shipping Confirmation email... Open the full FAQ

Do you ship overseas?

Unfortunately, we do not ship outside of Australia. Havaianas is distributed worldwide and each county has their own authorised distributor. You can find an authorised international distributor here... Open the full FAQ

Do you deliver to a PO Box Address?

Yes, we can deliver to any PO Box in Australia... Open the full FAQ

Do you deliver to work addresses?

Yes, we can deliver to your home or work address. If you would like your order to be delivered to your workplace, please enter your company’s address at the checkout... Open the full FAQ

Can I make changes to my shipping address after my order has been placed?

Unfortunately, we’re unable to make changes to your order once you’ve placed it. This includes changing size or style, delivery address or payment method... Open the full FAQ

What happens if my item gets lost in the mail?

Oh no! Please get in touch with us by submitting a request below and we will lodge an investigation with the courier for you... Open the full FAQ

Can I ship an order as a gift?

Havi’s make the perfect gift and sending a pair to a special someone is easy... Open the full FAQ