Frequently asked questions - Shopping

What do I do if the item I am looking for is no longer available online?

Unfortunately popular items can sell out quickly online. If you’ve seen something you must have, be sure to snap it up quickly before it goes. However, if the item you are after is sold out online, please visit... Open the full FAQ

Can you tell me if you’re going to restock an item?

Is the style you liked out of stock in your size? Please select your size on the item product page and enter your email address to be notified. If the item comes back into stock... Open the full FAQ

What are the gift card terms & conditions?

Havaianas gift cards are redeemable online only and are valid for three years from the date of issue. Gift cards are only redeemable for items sold on the Havaianas Australia website. Please note, Havaianas Australia gift cards are... Open the full FAQ

Can I send a gift card to my friend directly?

Yes you can! You can either send it directly their email address (by entering their details at checkout) or you can...
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I’ve been given a Gift Card. How do I use it?

Havaianas gift cards are redeemable online only at At the checkout, please enter your gift card serial number and... Open the full FAQ

Aside from the website, where can I buy Havaianas from?

Not into online shopping? That’s ok! We have plenty of stores across Australia that you can shop at. You can find your nearest store by visiting... Open the full FAQ

My promo code/gift card isn’t working

Having trouble redeeming a promo code or gift card? Don’t stress, just follow our helpful tips... Open the full FAQ

When does my gift card/promo code expire?

Havaianas Australia gift cards are valid for three years from the date of issue. Havaianas Australia promo codes are valid for 36 months from the date of issue. Open the full FAQ

Can I check my gift card balance?

Yes! You can check the balance of your gift card at any time... Open the full FAQ

Do you offer gift wrapping?

Want to make your gift an extra special one? We offer gift wrapping on all Havaianas and a selection of accessories products. Simply add-on during checkout! Don’t forget to... Open the full FAQ

How do I create a Wishlist?

Creating a Wishlist is an easy way to keep tabs on items you’re interested in. You can add items to your Wishlist from the product page, or from within your shopping bag... Open the full FAQ

Is it possible to buy extra straps?

Unfortunately, we don't sell straps and soles separately. Did you know you can design your own... Open the full FAQ

Can I customise and resell Havaianas?

Havaianas is a proprietary brand of São Paulo Alpargatas and any customisation that is not made by the company itself is illegal.To customise Havaianas for personal use check out... Open the full FAQ

How do pre-orders work?

From time to time we will make special styles available to order before they are released. Styles that are available for pre-order are identified by a pre-order flag alongside the product image. To order these items simply add to your cart and... Open the full FAQ

Do you take backorders?

Favourite style out of stock? Unfortunately, we don’t take backorders, but we can let you know when a sold-out item comes back into stock. To be notified, just enter your email address and... Open the full FAQ

Where can I find an authorised Havaianas retailer in Australia?

Find your nearest Havaianas stockist and vending machine in Australia here... Open the full FAQ