Frequently asked questions - Track Your Order

Can I make changes to my order once it has been confirmed?

Unfortunately, we're unable to make changes to your order once you've placed it. This includes changing size or style, delivery address or payment method. Open the full FAQ

What happens if I receive an incorrect item?

Oops, on the odd occasion a mix up may occur.

If you believe you have received an incorrect item, please send details together with a photo to our Customer Service team by submitting a request below.  Open the full FAQ

How do I track my order delivery?

Once your order has left our warehouse, you will receive an email with the tracking details. The email will be sent to the email address you used to place the order... Open the full FAQ

I’m missing an item from my order, what should I do?

We want you to be 100% happy with your Havi’s order. Firstly, please check if the items were sent separately. If this is the case, you would have received a separate email from our customer service team to confirm this... Open the full FAQ

The item I’ve received is incorrect, what should I do?

Oops! We want to sort out any issues with incorrect items straight away. If one of the items you received isn’t what you ordered, please contact our customer support team by submitting a request below or send us an email: so we can get this sorted for you right away. Open the full FAQ