We stand by the quality of Havaianas and as such offer a 6 month warranty on all Havaianas products with proof of purchase. See more information about our Quality Guarantee here or chat to a Customer Service representative Monday to Friday 8.00am - 4.00pm (EST) here
What is your Returns Policy?
Havaianasaustralia.com.au is committed to customer satisfaction. If you are unhappy with your order you can exchange it for another product within 30 days of purchase, provided that:
We have extended returns policy period to 60 days for any purchase made between November 21 to December 31, 2016.
The item has not been worn
The product is returned in its original packaging with tags attached
Return authorisation is included in the return package
The item is not a ‘Make Your Own’ product
If you wish to arrange a product exchange please on an eligible item contact our Customer Service team here
Eligible items may be exchanged for a similar or higher priced product available at havaianasaustralia.com.au online store only. If replacement item is of greater value than original purchase the consumer must pay the price difference.
No returns on ‘Make Your Own’ Havaianas product. All MYO sales are final. We want you to love your ‘Make Your Own’ Havaianas; to ensure satisfaction, please double check your selections when customising your Havaianas product.
How do I exchange an item?
Havaianas will accept exchanges up to 30 days after purchase provided the product has not been used and is in its original packaging. Please retain your original receipt as proof of purchase. To discuss exchange options please contact our Customer Service team here
Please refer to the return policy for more detail.
You will receive your refund through your original method of payment. This will take between 2-5 business days.
Note: All ‘Make Your Own’ products are final sale. There is no return or exchange on these items.
Customers are responsible for postage costs when exchanging Havaianas.
What if my product is faulty?
If you believe a product is faulty, please contact our Customer Service team here
for return instructions. Faulty items will be assessed on a case by case basis. If your item is found to be faulty, we will send you a replacement item free of charge.
Havaianas reserves the right to reject returns that we reasonably believe to be worn or damaged through improper use. If this is the case no refund or credit will be issued and the items will be returned to the customer at the customer's expense.
What happens to my online return when it reaches Havaianas?
Once our returns department receives your return/faulty product we will assess your claim within 7 days. If eligible, we will send you a promotional code to replace your item via www.havaianasaustralia.com.au