We want to make sure you're 100% happy with your Havaianas. Need to make a return? We want to make it a breeze!

Our Returns Policy

We want you to be 100% happy with your new Havaianas!

If, for any reason you're not happy with your online order or have ordered the wrong product and wish to return it, we're happy to offer a refund or exchange within 30 days of purchase, provided that: 
  • The item has not been worn
  • The product is returned in its original packaging with tags attached
  • A clearly marked note to present on the packaging confirming whether you'd like to receive a exchange or refund
  • A printed copy of the order invoice is supplied with written details of the reason for your return/exchange
  • The item is not a 'Make Your Own' product
Don't forget, return mail costs are the responsibility of the customer.

Other things you should know

We only accept returns for products purchased online at

If you purchased your Havaianas from another Havaianas Authorised Retailer in Australia, please return to the place of purchase with your original receipt so that an exchange or refund can be organised. Keep in mind that each store will have their own return policies, and these may differ from policy!

How do I exchange or return an item?

We'll happily accept exchanges and returns up to 30 days after purchase.

Exchanging or returning an item is simply - just follow these 2 easy steps! 

1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag. Please include a note with the reason for return on the invoice and a clearly mark that the package is an EXCHANGE or a RETURN (this can be written under the order information).
2. Mail to: 
Aqueo Import
Online Returns
PO Box 186
Minto NSW 2566

We recommend using Registered Post and saving the tracking number as Havaianas are not accountable for missing items. Don't forget, return mail costs are the responsibility of the customer.

Once your item is returned and the item(s) have been accessed, we'll email you a replacement code within 5 business days of receipt. 

Our Guarantee

We stand by the quality of our products and offer 6 month replacement warranty against manufacturer defects on all Havaianas products purchased from our online store, or from any one of our authorised retailers throughout Australia. Please note that fair wear and tear is not covered under our warranty. Fair wear and tear is damage that naturally and inevitably occurs to products as a result of normal wear and/or ageing.

If you need more information about our warranty, please drop us a note here.

What do I do if my product is faulty?

We pride ourselves on the quality, comfort and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn't changed since the first pair rolled off the production line in 1962.

If you believe you have a faulty product however, we can help you out. We offer 6 month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorised retailers throughout Australia. Our process to analyse faulty claims is really easy, please drop us a note here.

What happens to my online return when it reaches Havaianas?

For Exchanges

Once your item(s) for exchange is received and assessed, we'll email you details of your online credit note code within 5 business days of receipt.

Don't forget - the code is only valid for use online at

For Refunds

Your refund will be processed within 2-5 business days following receipt and assessment of the item(s) for return. Refunds will be processed via your original method of payment. Please allow up to 5 business days for funds to appear back in your account.