When will I receive my order?
Your order will be shipped by Australia Post.
Metro Areas: Orders placed before 10am AEST Monday - Friday may be delivered within 2 business days.
Regional Areas: Orders placed before 10am AEST Monday - Friday may be delivered within 5 - 7 business days.
Occasionally unavoidable delivery delays may occur and delivery days may increase. ** December delivery times may vary due to high order volumes. Please note: our Christmas delivery has ended, but you can still place orders for January delivery. For orders placed between Thursday, 20th of December 2018 & Tuesday, 1st of January 2019 you can expect your order to be arrive from Monday, 7th of January 2019.
Christmas Delivery Cut-Off Dates
- Metro areas (metro areas in Syd, Melb & Bris): orders placed before 11.59PM AEST Sunday 16th December 2018 may be delivered within 4 - 5 business days in time for Christmas.
- Non-metro areas (inc. all of WA, SA, NT & Tas): orders placed before 11.59PM AEST Thursday 13th December 2018 may be delivered within 5 - 8 business days in time for Christmas.
Orders placed on the weekend will usually be processed within the next business day.
Please note that once orders are dispatched from our warehouse your order is in the safe hands of Australia Post. To track your order, click here >
Orders containing 'Make Your Own' products, placed during promotional periods and delivery to some rural areas may be subject to delay.
Use our Delivery Calculator below to check your estimated Christmas delivery time:
Postage and handling costs
Spend $55 or more? We'll ship your Havaianas for FREE! Spend under $55? We'll ship your Havaianas for a flat free of $10.
Changing your shipping address
We know you want your order fast so our team at the warehouse aim to process and pack your order as quickly as possible which means we're unable to make changes once you've placed it. This includes changing the delivery option, delivery address or payment method. Please contact us if you have any questions here.
Unfortunately, we do not ship outside of Australia. Havaianas is distributed worldwide and each country has their own authorised distributor. You can browse all international stores here.
Do you deliver to a PO Box Address?
Yes, we can deliver to any PO Box in Australia.
What happens if my items get lost in the mail?
If you have received a shipping confirmation email, but have not received your order within the specified timeframe, please contact Australia Post here
and quote your tracking number. You can find these details within your shipping confirmation email. You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email. If the matter is not resolved through the postal company, please contact the Havaianas Australia Customer Service team here
How can I track my order?
You can track the progress of your order at any time by clicking the tracking link contained within your shipping confirmation email or speak to one of our friendly Customer Service team members here
Can I ship an order as a gift?
Havaianas make the perfect gift and sending a pair to a special someone is easy! Just put the recipents details in the shipping section when you're checking out, but use your email, and include your details in the billing section.
Need your gift wrapped? We have a great selection of gift wrapping options. Just select "add gift wrapping" at the checkout. Find out more about our range of Gift Wrapping options and prices here
What happens if I receive an incorrect item?
Oops, on the odd occasion a mix up may occur.If you believe you have received an incorrect item, please send details together with a photo to our Customer Service team here